Usability evaluation of an integrated electronic medication management system implemented in an oncology setting using the unified theory of acceptance and use of technology

Abstract Background Medication management processes in an Oncology setting are complex and difficult to examine isolation from interrelated contextual factors. This qualitative study aims evaluate the usability of Electronic Management System (EMMS) implemented a specialised oncology unit using Unified Theory Acceptance Use Technology (UTAUT) framework. Methods The was conducted 12-bed outpatient major teaching hospital 6 months following implementation commercial EMMS. In-depth semi-structured interviews were with doctors, nurses pharmacists system assess usability. UTAUT framework used analyse results, which facilitated evaluation aspects provided structured summary user experience Results Direct cross-comparison between groups illustrated that doctors generally satisfied facilitating conditions (hardware training), but had divergent perceptions performance (automation, standardised protocols communication documented) effort (mental temporal demand) expectancy. In counterpoint, across all constructs. Prior alternative EMMS influenced expectancy related early dissatisfaction Furthermore, whilst not originally designed for healthcare setting, flexibility allowed translation environment. Conclusion Nurses demonstrated overall satisfaction EMMS, perceived problems, particularly restricted automaticity complexity, hindered success. demonstrates feasibility utility multiple setting.